ORDERS & SHIPPING
WHERE ARE YOU LOCATED?
Our main office is located in Newport Beach, California.
I TRIED CONTACTING MIKOH. WHAT ARE YOUR HOURS?
We sincerely apologize if you have attempted to contact us and have been unsuccessful. We are open Monday through Friday from 9:00am to 5:00pm PST and closed for lunch from 12:30pm to 1:30pm. Our customer service representatives are working to return your call as soon as possible. We highly recommend emailing us as it is the fastest way for us to address your problem. For general questions, please email us at email@example.com. If this is regarding your order, please email us at firstname.lastname@example.org.
I’M IN CALIFORNIA, CAN I PICK UP MY ORDER?
Unfortunately, we do not have a retail store, so at this time we cannot allow pick-ups.
I’M IN CALIFORNIA, WHEN WILL MY ORDER ARRIVE?
Please allow 3-5 business days for your order to be processed and shipped. If your order was placed during a promotional sale, please expect up to 10 business days for your order to ship. Once your order has shipped through FedEx Ground, you will receive an email with the tracking number and it should arrive in 1-2 business days.
WHEN WILL MY ORDER SHIP?
For domestic orders, please allow 3-5 business days for processing and shipping and 3-5 business days for international orders. However, during the holidays, please expect up to 10 business days for your order to ship. For delivery or shipping time frames, please visit FedEx.com and USPS.com for delivery times. Please note that FedEx Ground shipping typically delivers in 1 to 7 business days.
I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
Our office will process and ship your order within 3-5 business days if shipping with FedEx Ground. However, orders placed with the shipping option USPS, will be shipped within 3-5 business days. However, during the holidays, please expect up to 10 business days for your order to ship.
I PLACED MY ORDER A FEW DAYS AGO, AND MY ORDER HAS NOT BEEN SHIPPED, BUT THERE IS A PENDING CHARGE ON MY CREDIT CARD. WHAT IS GOING ON?
Orders are processed in 3-5 business days. Please check your junk email folder as we may have attempted to contact you. Contact us immediately at email@example.com if your order still has not shipped after 5 business days (with the exception of the holiday season, please expect 10 business days). You may also call our office at (949) 467-9289 between Monday through Friday from 9:00am to 5:00pm PST.
DO YOU OFFER SHIPPING METHODS OTHER THAN FEDEX GROUND?
Yes, all shipping options available for your country will be displayed at checkout. If you have any trouble with shipping options, please contact us at (949) 467-9289 or email us at firstname.lastname@example.org
I'M IN CANADA, AND I CANNOT PICK UP MY PACKAGE UNTIL I PAY THE BILL FROM FEDEX, WHAT IS THIS AND WHY DO I HAVE TO PAY?
We understand that these extra duty and tax fees are inconvenient. However, these fees are set by your country. More information on import duty and tax fees can be found here: http://www.dutycalculator.com
YOUR WEBSITE HAS DECLINED MY CREDIT CARD, BUT I SEE MULTIPLE PENDING CHARGES ON MY CREDIT CARD. HOW CAN I GET THIS REMOVED?
If your credit card has been declined, most likely your order was not accepted due to a billing address or zip code mismatch. You may want to contact your bank about getting this verified because the more you try, the more pending charges will appear. It should take about 1-3 business days for the temporary charges to be removed. Your credit card will never be charged unless your credit card is approved.
WHAT IS YOUR RETURN POLICY?
Please visit our Return Policy page to see the details at: http://shop.mikoh.com/pages/return-policy
I ORDERED MY SUIT WITH A DISCOUNT CODE. CAN I RETURN MY ITEM IF IT DOESN’T FIT?
All orders purchased with a discount code are final sale and can't be exchanged or returned as stated at purchase. We recommend knowing your MIKOH size before you order on a sale so you will be happy with your suit.
I AM AN INTERNATIONAL CUSTOMER, HOW DO I RETURN MY ITEMS?
Please contact email@example.com for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to MIKOH, we recommend adding insurance with tracking to ensure your package arrives at our office.
THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?
Some of our styles/colors are more popular and sell out faster. We will make sure to update stock at our best ability for your convenience. Keep checking! You can also e-mail us with the style and color you are interested in and we can check if we still have stock.
WHERE CAN I BUY A MIKOH SUIT?
Our online store has the most diverse selection as we offer every item from the collection. For physical locations to buy MIKOH check our retailer list here. Our suits are also offered on major e-commerce retailers such as Net-A-Porter, Barneys New York, Shopbop, Zappos, Saks Fifth Avenue, Revolve Clothing, Intermix, Scoop etc. http://mikoh.com/retailers/
WHEN WILL YOU HAVE A SALE?
We always update our social media/ e-mails/ blog with current happenings at MIKOH including sales, discount codes and trunk shows. Keep checking those or sign up for our email list here. Follow us on Facebook, Twitter, and Instagram (@mikoh).
STYLING AND SIZING
WHAT IS SEAMLESS SWIMWEAR?
Seamless means there is no visible elastic band on the suit and nothing digging into your skin. Our suits are double fabric lined and sit on your body like a second skin.
DO ANY OF YOUR TOPS HAVE PADDING?
All our tops are seamless and have no padding except for three, our structured BORDEAUX top, HUAHINE bandeau top and cut out PAIA top, which all have padding. Straps are provided with the BORDEAUX and PAIA tops.
I AM IN BETWEEN SIZES ON YOUR SIZING CHART, SHOULD I SIZE UP OR SIZE DOWN?
Depending on the suit, we would definitely say size up on the triangle tops but size down on the bandeaus. For the bottoms, keep in mind that our bikinis are skimpy, but ordering sizes up will not necessarily be the best option if you are looking for more coverage. We do offer fuller bottoms such as the ZUMA, HANALEI, PUKA PUKA and BONDI bottoms.
I AM LOOKING FOR A COVER-UP BUT AM NOT SURE WHAT SIZE TO ORDER?
If you are a size XS/S in apparel, we recommend ordering a size 1 in our cover-ups. If you are a size M in apparel, we recommend ordering a size 2. If you are a size L/XL in apparel, we recommend ordering a size 3. Consider your height too. Our cover-ups will fit according to your size but if you are taller than 5’7” you may want to consider a size 2.
DO YOU HAVE ANY TIPS TO CARE FOR MY MIKOH SUIT?
Once you have a MIKOH suit, you definitely want to take good care of it to maintain the high quality. To do so, hand wash in cold water and use a mild detergent. No bleach. Lay flat in shade to dry. Try to avoid oils and tinted sunscreen.