Orders & Shipping
ARE THERE ANY DELAYS DUE TO COVID-19?
We are taking extra precaution on the handling of your order and as a result, our new processing time is within 3-10 business days (with most orders shipping before the 10 business days). If you need your order sooner, we highly recommend you email us with the subject line urgent, your order # and let us know when you'll need your order.
WHAT'S TAKING SO LONG TO REPLY?
As we are taking extra precaution for our staff along with the handling of your orders, we are currently responding to all emails within 4 business days. We thank you so much for your patience. If your concern is urgent, we highly recommend you send your email with the subject line urgent and we will be able to attend to you sooner.
WHERE ARE YOU LOCATED?
Our main office is located in Newport Beach, California.
WHAT ARE YOUR HOURS?
We are open Monday through Friday from 9:00am to 5:00pm PST and closed for lunch from 12:30pm to 1:30pm.
I’M IN CALIFORNIA, CAN I PICK UP MY ORDER?
Unfortunately, we do not have a retail store, so at this time we cannot allow pick-ups.
WHEN WILL MY ORDER SHIP?
Please allow 3-5 business days for processing and shipping. However, during the holidays, please expect up to 10 business days for your order to ship.
I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
Our office will process and ship your order within 3-5 business days. However, during the holidays, please expect up to 10 business days for your order to ship.
DO YOU OFFER SHIPPING METHODS OTHER THAN FEDEX GROUND?
Yes, all shipping options available for your country will be displayed at checkout. If you are not seeing an expedited option, please contact us at email@example.com and we can provide you with a quote for upgraded shipping.
I'M AN INTERNATIONAL CUSTOMER, AND I CANNOT PICK UP MY PACKAGE UNTIL I PAY THE BILL FROM FEDEX, WHAT IS THIS AND WHY DO I HAVE TO PAY?
We understand that these extra duty and tax fees are inconvenient. However, these fees are set by your country and out of our control.
FEDEX HAS ATTEMPTED DELIVERY 3 TIMES AND NOW ITS ON ITS WAY BACK TO MIKOH. WHAT DO I DO?
Please contact us at firstname.lastname@example.org and we can have your package re-delivered to you. Please note there will be a re-shipping fee.
I'M OUT OF TOWN AT THE TIME OF DELIVERY, WHAT CAN I DO?
We recommend you sign up for FedEx Delivery Manager here, and you can have your package sent to the nearest Walgreens or FedEx authorized locations. FedEx can send you text or email alerts once its ready for pick up. In the event you are on vacation, FedEx can hold your packages and keep it secure for pick up. It's super convenient.
MY CREDIT CARD WAS DECLINED, BUT I SEE MULTIPLE PENDING CHARGES ON MY CREDIT CARD. HOW CAN I GET THIS REMOVED?
If your credit card has been declined, most likely your order was not accepted due to a billing address or zip code mismatch. You may want to contact your bank about getting this verified because the more you try, the more pending charges will appear. It should take about 1-3 business days for the temporary charges to be removed. Your credit card will never be charged unless your credit card is approved.
WHAT IS YOUR RETURN POLICY?
We offer free domestic returns for regular priced items purchased from MIKOH.COM for store credit within 21 days. Terms and conditions apply. Full Return Policy details are available here: Return Policy To start a new return, visit our Return Center.
I ORDERED MY SUIT WITH A DISCOUNT CODE. CAN I RETURN MY ITEM IF IT DOESN’T FIT?
No, all items purchased with a discount greater than 20% is final sale.
I AM AN INTERNATIONAL CUSTOMER, HOW DO I RETURN MY ITEMS?
Please contact email@example.com for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to MIKOH, we recommend adding insurance with tracking to ensure your package arrives at our office.
THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?
Some of our styles/colors are more popular and sell out faster. We will make sure to update stock at our best ability for your convenience. Please sign up for notifications by clicking on the "Can’t Find Your Size/Color?" on the product page. You can also e-mail us at firstname.lastname@example.org with the style and color you are interested in and we can check if we still have stock.
WHERE CAN I BUY A MIKOH SUIT?
Our online store has the most diverse selection as we offer every item from the collection. For physical locations to buy MIKOH check our retailer list here. Our suits are also offered on major e-commerce retailers such as Shopbop and Revolve Clothing and For a full list of retailers please visit: http://mikoh.com/retailers/
WHEN WILL YOU HAVE A SALE?
We always update our social media and subscribers with current happenings at MIKOH including sales, discount codes and trunk shows. Sign up for our email list here. Follow us on Instagram (@mikoh).
Styling & Sizing
DO ANY OF YOUR TOPS HAVE PADDING?
All our tops are double lined and have no padding.
I AM IN BETWEEN SIZES ON YOUR SIZING CHART, SHOULD I SIZE UP OR SIZE DOWN?
Please refer to our Size Guide here.
DO YOU HAVE ANY TIPS TO CARE FOR MY MIKOH SUIT?
Once you have a MIKOH suit, you definitely want to take good care of it to maintain the high quality. To do so, hand wash in cold water and use a mild detergent. No bleach. Lay flat in shade to dry. Try to avoid oils and tinted sunscreen.